Privacy Policy

Privacy Policy for KRITIMA

Effective Date: October 26, 2026

KRITIMA ("we", "our", or "us"), a brand under DIGIT GLOBAL and powered by Hemtush Incorporate (based in Ahmedabad, Gujarat, India), is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (kritima.in) and use our e-commerce store builder platform.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your business. This includes:

• Account Information: When you register to create an e-commerce store, we collect your name, email address, phone number, company details, billing information, and account credentials.

• Store Data: Information regarding the products you upload, your brand details, pricing, and content hosted on your customized store.

• End-Customer Data: We process information on your behalf regarding your customers (the individuals who shop on your KRITIMA-built store), such as their shipping addresses, contact details, and purchase history.

• Usage and Device Data: We automatically collect data about your interactions with our platform, including IP addresses, browser types, operating systems, and usage metrics via cookies and similar tracking technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the KRITIMA platform.

• To enable you to build, manage, and scale your e-commerce store.

• To process transactions and send related administrative information, including billing and confirmations.

• To provide customer support and respond to inquiries via our helpdesk.

• To detect, prevent, and address technical issues, fraud, or illegal activities.

• To improve our platform's functionality and user experience.

3. How We Share Your Information

As a matter of policy, we do not sell your personal data. We may share your information in the following situations:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our platform, processing payments, or providing technical support.

• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).

• Business Transfers: If DIGIT GLOBAL or Hemtush Incorporate is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that business transaction.

4. Your Responsibilities as a Merchant

Because you use KRITIMA to build your own e-commerce store, you are responsible for the data your store collects from your end-customers. You must post your own privacy policy on your store outlining how you collect, use, and share your customers' data in compliance with applicable laws.

5. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information and store data. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise absolute security.

6. User Rights and Choices

Depending on your location and applicable data protection laws, you may have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate or incomplete data.

• Request the deletion of your account and associated data.

• Opt-out of marketing communications.

To exercise any of these rights, please contact us at [email protected].

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date" at the top of this document.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Brand: KRITIMA (A part of DIGIT GLOBAL, powered by Hemtush Incorporate)

• General Inquiries: [email protected]

• Support: [email protected]

• Phone: +91 9099961565

• Location: Ahmedabad, Gujarat, India