Terms and Conditions

Effective Date: October 26, 2026

Welcome to KRITIMA ("we", "our", or "us"), an e-commerce platform provided by DIGIT GLOBAL and powered by Hemtush Incorporate. These Terms & Conditions ("Terms") govern your access to and use of the kritima.in website and the KRITIMA store builder platform. By registering for an account and using our services, you agree to be bound by these Terms.

1. Description of Service

KRITIMA provides a web-based e-commerce store builder that allows users ("Merchants" or "you") to create, customize, and operate their own online stores. We provide the digital infrastructure, while you are solely responsible for the operation of your store, your customers, and the products you sell.

2. Pricing, Billing, and Refunds

• Subscription Fees: KRITIMA operates on a flat-fee subscription model. Your specific fee is determined by the feature set and storage capacity you select during registration.

• Payment Terms: Fees are billed in advance on a recurring basis. Failure to pay subscription fees will result in immediate account suspension.

• 30-Day Refund Policy: We stand by our platform. If you are not completely satisfied with the KRITIMA platform, you may cancel your subscription and request a full refund within 30 days of your initial purchase. After 30 days, all subscription fees are strictly non-refundable.

3. Prohibited Content and Acceptable Use

You are strictly prohibited from selling or hosting any illegal, counterfeit, fraudulent, or regulated goods on your KRITIMA store. This includes, but is not limited to, unauthorized weapons, illegal substances, and explicit or prohibited adult content.

• Zero Tolerance Policy: We maintain a strict zero-tolerance policy for prohibited content.

• Instant Suspension: If we discover prohibited content on your store, or if we receive a valid complaint or directive from a government authority, your store will be suspended and taken offline instantly and without prior notice.

4. Intellectual Property Rights

• Your Content: You retain full and exclusive ownership of all your intellectual property, including your product images, brand logos, text descriptions, and the customer data generated through your store.

• Our Platform: KRITIMA and Hemtush Incorporate retain full ownership of the platform, including all underlying source code, software, templates, UI/UX designs, and proprietary infrastructure. You are granted a limited, non-exclusive, non-transferable license to use our platform strictly for operating your online store.

5. Service Reliability, Backups, and Liability

• Uptime Assurance: We strive to provide a highly reliable infrastructure and assure our users a target of 99.9% uptime. However, we do not offer a binding Service Level Agreement (SLA) or financial compensation for downtime.

• Data Backups: While we regularly perform systemic data backups to maintain platform integrity, these backups are not guaranteed for individual account restoration. We strongly recommend that you maintain your own independent backups of your product catalogs, customer data, and store content.

• Limitation of Liability: KRITIMA shall not be held liable for any lost profits, lost sales, data loss, or business interruption resulting from platform downtime, technical errors, or unauthorized access to your store.

6. Account Suspension and Termination

We reserve the right to instantly suspend or terminate your account and take your store offline under the following conditions:

• Non-payment of subscription fees.

• Detection of fraudulent activity or suspicious transactions.

• Violations of our Acceptable Use policy or any of these Terms. Upon termination for policy violations, you will forfeit any right to a refund, and your data may be permanently deleted.

7. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.

8. Contact Information

If you have any questions regarding these Terms, please contact us:

• Brand: KRITIMA (DIGIT GLOBAL / Hemtush Incorporate)

• General Inquiries: info@kritima.in

• Support: help@kritima.in

• Phone: +91 9099961565